Need help with TrackPulse? We're here for you.
How do I set up TrackPulse?
Install TrackPulse from the Google Workspace™ Marketplace, open Gmail™, and click the TrackPulse icon in the right sidebar. That's the whole setup: no API keys, no accounts to create, no configuration. Open any email that contains a tracking number and TrackPulse picks it up automatically.
Why aren't my shipments showing up?
TrackPulse reads only the email you currently have open: it never scans your inbox (that's a privacy feature, not a limitation). To track a shipment, open the email that contains the tracking number; detection is automatic, including numbers inside PDF attachments. You can also add any tracking number manually with Add Tracking Number in the sidebar or dashboard.
Which carriers are supported?
DHL Express, FedEx, UPS, and 100+ carriers worldwide through our tracking partner. Carriers we can't track automatically appear with an honest "Manual" status and a direct link to the carrier's own tracking page.
How fresh is the status information?
Statuses refresh automatically in the background and when carriers report movement. You can force an update any time with the Status Refresh button in the sidebar or dashboard.
How much does TrackPulse cost?
The free plan includes 10 tracked shipments per month. Paid plans with higher limits and team features are coming soon.
Does TrackPulse work on my phone?
Yes. Open the Gmail app on iPhone or Android, open a shipping email, and scroll to the add-ons section at the bottom of the message: TrackPulse detects and tracks numbers there just like on desktop.
How do I delete my data?
In TrackPulse Settings, use Delete All My Data. This wipes everything stored on your device and instructs our server to erase your account record. See our Privacy Policy for full details on what we store and for how long.
How do I uninstall TrackPulse?
Go to your Google Account > Security > Third-party apps with account access > Remove TrackPulse. For complete cleanup, run Delete All My Data in Settings first.
For bugs, feature requests, or any questions:
Email: info@stellasourcing.com
Response time: we typically respond within 24 hours on business days.
TrackPulse is developed by Stella Sourcing LLC. Gmail™ and Google Workspace™ are trademarks of Google LLC.